Secure quote and dealer forms
When submitted, the website securely sends the information to Unbroken Mile’s Firebase quote system. The system stores the request, creates a request number, notifies Unbroken Mile, and sends an acknowledgment to the email address provided.
Information you send
Requests may include contact and business details, pickup and delivery locations, cargo or unit details, timing, condition and access notes, ownership or authority confirmations, dealer workflow needs, and later communications needed to quote, schedule, perform, document, and close an accepted job.
Data minimization
The public forms ask for city and ZIP first and do not request Social Security numbers, driver-license numbers, payment-card data, passwords, or title documents. Exact addresses, identifying numbers, documents, and photographs should be shared later only when needed through an approved process.
Use, email delivery, and sharing
Information is used for customer and dealer communication, eligibility review, pricing, scheduling, transport documentation, accounting, insurance, or claims. A transactional email provider processes notification and acknowledgment messages. We do not sell customer information.
SMS privacy and data sharing
When a person agrees to communicate with Unbroken Mile Transport by text message, we may collect the person’s mobile telephone number, consent record, message content, basic contact information, quote-request information, scheduling details, and other information the person chooses to provide. SMS information is used to answer customer questions, respond to missed calls, follow up on quote requests, coordinate scheduling, pickup, and delivery, provide service updates, and support related one-to-one customer communications.
Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt-in information and consent are never shared with anyone for any purpose. Any information-sharing language elsewhere in this policy excludes mobile opt-in information and consent. We may use service providers only as reasonably necessary to operate the messaging service, maintain business records, protect the business and its customers, or comply with law.
SMS choices
Consent to receive text messages is optional and is not a condition of purchasing any service. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for assistance. Wireless carriers are not liable for delayed or undelivered messages. See the SMS Messaging Terms and Conditions for complete terms.
Contact for SMS questions
If you have questions about these text messages or this policy, contact Unbroken Mile Transport at (352) 423-7272 or info@unbrokenmile.com.
Website analytics and your choices
With your permission, we use Google Analytics to measure page visits, traffic sources, device information, contact-button clicks and successful quote requests. Analytics uses cookies to distinguish visits. We do not send the contents of quote forms, customer names, email addresses, phone numbers, pickup or delivery addresses, or request numbers to Analytics. Advertising personalization and Google signals are disabled.
You can allow or decline analytics when prompted, and change your choice using “Analytics privacy choices” in the footer. Declining does not prevent you from using the site or requesting a quote. Analytics stays off when your browser sends a Global Privacy Control preference. Reports reflect visitors who allow analytics and may omit blocked traffic. Google processes measurement data under its Privacy Policy.
Data protection
We maintain administrative, technical, and organizational safeguards designed to prevent unauthorized access, use, or disclosure of personal information. Employees and service providers are required to handle personal information only for authorized business purposes and in accordance with applicable privacy and security requirements. No internet system can promise absolute security.
Retention
Unaccepted quote and dealer requests are generally retained for up to 12 months so the company can respond, follow up, and review prior pricing. Records connected to accepted work, disputes, accounting, insurance, or legal obligations may be kept longer.
Facebook and Unbroken Mile Social Desk
Unbroken Mile Social Desk is our private application for managing the Unbroken Mile Transport Facebook Page. Unbroken Mile Transport is a brand of French & Clark Holdings LLC. The application includes Ultron, our private assistant for the business owner.
Information and use. Social Desk receives Facebook message and comment text, Page/message identifiers, Messenger sender/recipient identifiers, timestamps and available Page/post statistics. Messages may include contact, location and equipment details you choose to share. We use these records to review inquiries, prepare responses, manage Page content, assess results and prevent duplicate handling. Routine automatic customer replies are currently off. If enabled, they use fixed templates. Prices, bookings, load acceptance, dispatch and arrival estimates require manager review. This integration flags unsupported attachments; it does not download them.
AI and service providers. Meta supplies Page information/messages and processes authorized posts/replies. Google Firebase/Google Cloud hosts the private application, authenticates the owner and stores records. Resend processes enabled owner alerts without quoting customer messages. OpenAI processes enabled drafting requests using business facts, confirmed preferences, limited post text and aggregate observations. Owner AI conversations send the owner's text, limited recent chat history, confirmed preferences and saved operating-status summaries to OpenAI. The application does not automatically include customer inbox text, Messenger conversations or attachments in these AI requests. Customer details manually copied into posts, owner chat or preferences could still be included. Do not enter credentials or unnecessary private information. Providers process information and maintain records separately from this application.
Owner photo library. With the owner’s authorization, Social Desk copies selected images from the designated Social Media Inbox folder on the owner’s Mac into its private Google Cloud photo library. Transfers run weekly when the Mac and folder are available. Original files stay unchanged; uploaded copies are resized and stripped of embedded metadata. Images remain private and require owner review for privacy and authenticity before being eligible for publication.
Owner voice conversations. When enabled, voice starts only after the signed-in owner chooses Start voice and permits microphone access. Audio is sent to OpenAI to provide an AI-generated voice conversation. Brief speech text and the limited business context described above may be sent to OpenAI for answers. The application does not save voice recordings or a full voice transcript. It retains session identifiers, timing, status and usage records to close sessions and account for costs. OpenAI may process and retain information under its own policies. Muting the microphone or playback does not end a session; use End voice. When owner command controls are enabled, voice can develop and revise a saved post, publish a specifically identified post or the current voice draft on the owner’s explicit command, hold a post, pause the agent, review saved comments and request reports. Publishing remains subject to the application’s content, schedule and spending controls. Saved drafts and action results are retained as business records. Voice does not send customer messages, approve spending or change confirmed preferences.
Saved records. Access to the private desk requires the designated owner's verified sign-in. The application does not save a full owner chat transcript, but it retains derived preference proposals and explanations, confirmed preferences, review history and usage records. Resolving or archiving a customer conversation does not delete it. Social Desk currently has no automatic conversation-deletion schedule; active records, archives and records used to prevent duplicate processing remain stored until separately reviewed and handled. The website's 12-month period for unaccepted quote and dealer forms does not apply to Social Desk conversations.
Privacy and deletion requests. Email info@unbrokenmile.com with the subject Social Desk data deletion request. Identify the relevant Facebook conversation or comment and approximate date, using only the information needed to locate it. Do not send passwords, payment details, identity documents or access tokens. Requests receive manual manager review, and verification may be needed. We will explain the records covered by the request and any records that remain unresolved or need to be retained. Removing a Social Desk copy does not remove the original from Facebook, published posts, email copies, exports, backups or other providers. This is a request for review, not an automatic deletion tool.
Questions
Privacy questions may be sent to info@unbrokenmile.com.
Request a quote